Categories

Manufacturers

Frequently Asked Questions

Q: Is it safe to give my credit card information over the Internet?
A: Yes. Credit Card Transactions are encrypted for security. We utilize 128-bit encryption process, once you get to the check out page, when accepting Credit Card Transactions during your order process.

Q: How do I order?
A: It is easy to order online using PayPal, Visa, MasterCard, American Express or Discover. Click on the "buy now"button and that will display a list of items from our on-line catalog. Click on the "Add to Cart" next to the item you would like to purchase and that item will then be placed in your own, virtual shopping cart.
. Once you are done shopping around for your favorite items, click on the "View Cart" button to make any modifications to your order or proceed to check your items out. It's that easy!

Q: When I try to check out it takes me to PayPal...I want to pay using my credit card not PayPal. What am I doing wrong?

A:Your not doing anything wrong. PayPal is our credit card processor as well as being "PayPal". Just look half way down on that PayPal page and you will see a spot where you can use your credit or debit card to continue the payment process.

Q: Do we accept personal checks?
A: No

Q: How soon will I receive my order?
A: Orders are typically processed within 24 to 48 hours. A tracking number will be provided once the product is shipped. Shipments will usually arrive to you within a week, however, we make no guarantee as to a specific arrival date or time.

 Q. How do I obtain more information about a particular product?
A. Our experienced, friendly staff, is always ready and available to provide you with the best possible service and to answer any of your questions. For price quotes and the most accurate service, please contact us by email at sales@solutiononemaritime.com. or call us at 813-241-6654.

Q. If I already have marine equipment but require maintenance service. How do I go about having my equipment serviced?
A. Please email or call us at (813) 241-6654 to set an appointment with our service department. Our representative will work with you to find the best time you can bring your equipment in to us.