Welcome to Solutiononemaritime.com. This site is provided by Solution One Maritime, LLC (referred to throughout this site as "Solutiononemaritime.com") as a service to our customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to our Terms and Conditions. Solutiononemaritime.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Solutiononemaritime.com web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.
COPYRIGHTS & TRADEMARKS
Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Solutiononemaritime.com, one of its affiliates or by third parties who have licensed their materials to Solutiononemaritime.com and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Solutiononemaritime.com and is also protected by U.S. and international copyright laws.
Solutiononemaritime.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Web site. Access to this Web site does not confer and shall not be considered as conferring upon anyone any license under any of Solutiononemaritime .com‘s or any third party's intellectual property rights.
The Solutiononemaritime.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Solution One Maritime, LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner.
References on this Web site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Solutiononemaritime.com's endorsement, sponsorship or recommendation of the third party, information, product or service. Solutiononemaritime.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party web sites, you do so entirely at your own risk.
USE OF THIS SITE
This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All emails initiated through our website portal are considered private communications and cannot be reproduced (except as noted above), published, transmitted, distributed, displayed, modified, create derivative works from or exploit in any way, in whole or in part. Ignoring this requirement is a violation of U.S. Statues and will result in legal and/or criminal charges. So, ask first and save yourself the legal problem. All software used on this site is the property of Solutiononemaritime.com or its suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited unless you receive permission from us in advance. Ask before you use it. Asking after the fact is a bad idea.
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security will result in civil or criminal liability. Solutiononemaritime.com, its agents or the FBI, will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Solutiononemaritime.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.
Our site uses order forms for customers to request information, products, and services. We collect visitor's contact information (like their email address) and demographic information (like their zip code). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. We do not have accesss to your credit card information even though you place an order with us online. When you place an order on our website, you are taken to a secure PayPal page where you can pay with any credit card or by PayPal.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at firstname.lastname@example.org.
Please note that there may be certain orders that we are unable to accept and must cancel. Sometimes it's because the product is not available, sometimes it's because we think you should buy it from someone else. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized and the order information is verified for accuracy. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
TERMS & CONDITIONS
All prices are F.O.B. from our shipping warehouses in a variety of states unless otherwise stated.
SPECIFICATIONS & CHANGES
As many of our products have constantly improving designs, materials and manufacturing methods in order to provide the finest quality product, we, Solutiononemaritime.com, reserve the right to make changes in materials, specifications, prices, styles and colors without notice, and without incurring any liability or obligation with reference to similar products previously sold. Any measurements or specifications noted are approximate.
Orders, once shipped, may not be cancelled without our permission. YOU cannot cancel an order after we have shipped it because it has left our possession and ownership passes to YOU once it has been shipped(FOB). Telling us you will refuse it does not relieve you of your legal responsibility as an owner of the product. All of our merchandise is shipped FOB...That means our ownership ends the minute it is picked up by the freight carrier. Any orders that we allow to be cancelled after shipment has occurred will be subject to a 25% restocking charge and any and all freight charges and expenses incurred by Solution One Maritime will be the sole responsibility of you, the purchaser.
We take Visa, MasterCard, Discover, American Express, PayPal, wire transfers and or bank checks. We do not do C.O.D.’s or extend credit. Please do not mail cash! If you wish to pay for your purchase by PayPal by having us send send you a PayPal invoice, please use the following email address: [email protected].
PRODUCT EXCHANGES & RETURNS
We do not offer refunds, exchanges or returns unless we made the error in shipping you an item different than what you ordered (not what you meant to order, but what you really did order). On RARE occasions we may, at our discretion, allow you to return or exchange merchandise. Under no circumstances can outboard engines, inflatable boats, service manuals, outboard parts, decals, life rafts, gaskets, electrical items, propellers, glues and or any item that is a special order be returned. If we do allow a return or exchange it will be subject to a 25% restocking fee. If we sold or shipped you the wrong item, we will pay for the freight back to us and send you the correct item freight prepaid.
No one wants to pay taxes. If you take delivery in Florida it is our sad duty to inform you that you will be charged the prevailing rate of sales tax for this glorious land we call the “Sunshine State.” However, if you are in any other state other than Florida you will not be charged sales tax on your purchase by us. We are sure that, being the good citizen of one of those other 49 states; You will certainly contact your own state’s Department of Revenue and voluntarily pay them any sales tax that you may owe them under your own state’s tax policies.
DUTY & VAT
International shipments are assessed any duty or VAT at the time of delivery by YOUR country's Customs Department or their agent. NOT OUR PROBLEM. We will not phony a document for you so that you can evade those charges. If you ask us to furnish a phony document you will be banned from ever placing an order with us .DO NOT ASK! If you receive an item and then do not pay the duty, VAT, CST, etc., we reserve the right to charge you for any fee that is assessed by the government/carrier and billed back to us.
OPERATION, REGISTRATION & LICENSE
Purchaser is responsible for registration and operating all products in accordance with their local and state laws and ordinances. We, the Seller, make no representations that products are legal for operation in your City, State or Country.
Orders are sent freight prepaid unless other arrangements are made. Unless otherwise specified, we will use our best judgment and ship the best way via our shipping resources.
CLAIMS FOR SHORTAGES
Claims for shortages must be made within three days of receipt of goods. Our responsibility on all shipments ceases after acceptance of the goods by the transportation company. No allowance is made for freight overcharges.
All shipments, unless specifically denoted, are curbside shipments to business, residence or commercial addresses (some model outboard engines, life rafts and inflatable’s cannot be delivered to residences). Home and In home delivery is neither implied nor offered without additional charge and is not necessarily available even if the customer is willing to pay more for it. We do not charge shipping on items with a free shipping icon next to them on our website unless the purchaser has asked for a special shipping request or the delivery area is other than one of the lower 48 states or if the destination is not in a normal delivery are. IE, If you are in Alaska, Hawaii, Puerto Rico or any foreign country, there will be an additional freight charge(if we will ship that product to you) and you will be responsible for any duty or VAT that your country's Custom Department collects. If you are in a remote area, on an island or in a zone that results in an abnormal shipping charge, you will be contacted to give you the option to cancel your order or to accept an extra delivery fee.
Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day and we can only approximate delivery times. Basically we have no control over your package and only know what they tell us from that point on. We will be happy to furnish you with the tracing number, when available, given to us by the delivery company. We wish we had some sort of magical power over shipments, but we do not.
While the majority of our merchandise is sold on the basis of no return, no exchange and no refund, Solution One Maritime, LLC. will accept returns on some products in NEW condition within 3 days of the delivery date, minus original shipping and handling fees, return shipping, and a 25% restocking fee. You must receive a Prior Return Authorization number from one of our customer service representatives before attempting to return any goods. All goods are FOB from our warehouse(s) therefore refusal of any goods, once shipped, does not relieve the purchaser from their obligation to except the goods. IE: Once shipped, the goods are the property of the buyer, unless they have not been fully paid for, in which case they remain the property of Solution One Maritime, LLC.
All exchanged and returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Products such as outboard engines, inflatable boats, outboard parts, glues, decals, electrical components, life rafts and propellers are NOT eligible for return. There are many other items that are not allowed to be returned as well. Check with us BEFORE YOU BUY. Please do not tape or write anything on the item or the package. We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address and Return Goods Authorization number provided to you from our customer service representative at 813-241-6654. If you ship something back without a valid RGA number on it will be refused. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.
Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.
NO goods will be accepted for exchange or return without pre-authorization.
DAMAGED & SHORT SHIPMENTS
Carefully inspect all shipments before accepting them from the Carrier. The risk of loss for the goods passes to the Buyer at the time the goods are delivered to or picked up by the Carrier. Merchandise has been carefully packed and/or thoroughly inspected before leaving our warehouse(s). The Carrier assumes full responsibility for the safe, undamaged, delivery of the goods upon their acceptance of the shipment. For your protection, Solution One Maritime , LLC, purchases excess value coverage from the various Interstate Common Carriers that we employ to ensure that the merchandise you ordered arrives undamaged. The charge for this coverage is INCLUDED in the delivery charge that we quote. In the unlikely event that your shipment arrives with visible physical damage or shortage:
Advise the carrier’s representative that there is physical damage (or a shortage) and note the damage (or shortage) on the bill of lading (all damage/shortage must be stated on the bill of lading; no damage/shortage claims are accepted AFTER the delivery has been made). Do NOT sign the bill of lading stating that the merchandise was received in “Good Condition” Please retain all shipping materials. Please notify our Customer Service Department as soon as possible at 813-241-6654. A representative of the delivering Interstate Common Carrier will contact you to make arrangements for viewing, assessing the damages and settling the claim.
In the event of hidden damage you must notify the carrier within 3 days of receipt in order to file a claim. Failure to inspect and notify within 3 days relieves the carrier of responsibility for the damage thereby making the buyer solely responsible for the cost of repair and or replacement of goods. In most cases, damaged merchandise is repaired locally through your local authorized dealer.
DEAD ON ARRIVAL
Sometimes, a product may arrive in non-working condition. We will work with you to get these items repaired or replaced promptly. In the unlikely event you receive a product DOA, contact us at 813-241-6654 as soon as possible. We will then help you with getting the product repaired through the manufacturer's warranty procedure. Defective products MUST be addressed though the manufacturer's warranty process. Outboard engines, inflatable boats and life rafts cannot be returned and must be repaired, under the manufacturer's policy's, by an authorized dealer in your area. You are required to transport the engine to that dealer whether they are one mile or 1000 miles from you. Any and all products returned to us are subject to our return policy, seen above.
All products sold by Solution One Maritime, LLC. carry a full manufacturer's warranty, unless otherwise stated. Solutiononemaritime.com, Inc. does not warrant any products sold on this site. We are only a representative for the manufacturers and/or distributors and cannot be held responsible for any loss of time or expense associated with a defective or non-working product. Product warranties are offered, backed and administered by the manufacturers of the products. Product warranty obligations are limited to those set forth in the printed literature included with the products or are available on the product manufacturer's websites. Solutiononemaritime.com, Inc. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
PRICING OR TYPOGRAPHICAL ERRORS
While Solutiononemaritime.com strives to provide accurate product and pricing information, pricing or typographical errors may occur (we are human). Solutiononemaritime.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Solutiononemaritime.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Solutiononemaritime.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice
This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of Solutiononemaritime.com to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Solutiononemaritime.com's rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under Florida law as such law applies to agreements between Florida residents entered into and to be performed within Florida. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the state or federal courts of Florida. Sales from this Internet site are limited to Customers who are at least 18 years of age and legally competent. By submitting an order on this site Internet site you are certifying that you agree to the terms set forth in this document.
You agree to defend, indemnify and hold Solutiononemaritime.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
THIS SITE IS PROVIDED BY SOLUTIONONEMARITIME.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. SOLUTIONONEMARITIME.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW. SOLUTIONONEMARITIME.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, SOLUTIONONEMARITIME.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SOLUTIONONEMARITIME.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG IMPLIED WARRANTIES LAST, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL SOLUTIONONEMARITIME.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SOLUTIONONEMARITIME.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF SOLUTIONONEMARITIME.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SOLUTIONONEMARITIME.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
This Internet Site is controlled, operated and administered by Solution One Maritime, LLC from its offices in the state of Florida, USA. This agreement and any sales hereunder shall be governed by the laws of the State of Florida, without regard to conflicts of laws rules. You, the customer, agree to submit to the jurisdiction and venue of the federal or state courts of the state of Florida for any disputes, claims or causes of action involving this Internet Site and/or any purchase as a result of visiting this site or this agreement.
The section headings used herein are for convenience of reference only and do not form a part of any terms, conditions or policy, and no construction or inference shall be derived there from. You, the buyer, are responsible to read all sections of this document and should not assume that a particular piece of information is under a particular heading.